AAC was established on, March 15, 1990 and was approved at the Tirana Court with no.1177 Prot., 03.10.1991 based on Article 50 of the Law on NGOs. The number of members of the association is expressed at contact points, groups, branches, regions, in 56 cities and towns, as well as in neighborhoods and in some major municipalities.
The Albanian consumer association has a nation-wide scope, with volunteer structured structures in the regions, branches, contact points and groups of individuals. AAC was established on March 15, 1990, and was approved at the Tirana court in 1991 with document no.1177 Prot., 03.10.1991, pursuant to Article 50 of the Law on NGOs.
Membership of the association functions in different forms and categories, such as individuals, groups, branches, regions, geographically across the country. Membership contributes voluntarily to activities and campaigns organized by heads of central or regional offices.
The 2011 survey with regard to the numerical stability of membership compared to the previous data, we concluded that we have this situation of membership profile classified by these categories.
First Category or the active contributor group on the membership quota of 5000 out of 3500 with a difference of 1,500 removed members and the reason we found was: migration, demographic movement within country, village, people who have changed their address as a result of the movement, the sick, the disabled, the inability to pay the quota, etc.
The second category was the number of active members in folding spreadsheets, brochures, articles, etc., resulting in 10,000 members 30,000 in front of this our study. The reasons are migration, the demographic movement within the country, urban areas in rural areas, people who have changed their address as a result of the movement, people who are ill, disabled etc.
The third category was the contingent member of the receiving information on the various communication and mailing paths, the third-generation motherhood part. This contingent of members has also decreased and changed in number and function due to age, health, emigration, inability, etc. Out of a total of 25,000, we have active 12,300 members across the country distributed in groups, regions, branches, and contact points.</strong ></strong >
AAC, after studying, has this profile of membership: 25,300 active members throughout the country and contributing to campaigns, disseminating information materials and a smaller number paying the quota. Out of this number there are approximately 5200 members who pay the membership quota, others perform voluntary services. </strong >
The association cooperates and sensitizes central government bodies (METE, MAFCP, M. Environment, Ministry of Health), regulatory bodies and independent authorities (ERE, ERT, WRA, Competition Authority), Standards and local government. AAC has excellent cooperation with written, visual and acoustic media (radio). Our organization has cooperated with CI, and with other organizations in the country and abroad such as: consumer organization in Kosovo, Italy, with the Spanish organization Facua, Canadian, with USA etc.
In the period June 2012 – July 2013, we have collaborated with the A1 Television Report on Consumer Information, Food Consumption and Plant Consumers on the topic: “Know what we consume" with a total of 180 shows. Our work and the other media have been successful.</strong >
For 2012, there are 224 TV shows and 107 publications in various social papers. Our main job has been: in consumer education for which thousands of leaflets and other information materials have been distributed throughout the country.
UNDP has contributed to the implementation of leaflets, contracts such as power drinks and these publications have been distributed to all members and broader.
AAC was supported by training from UNDP
The Albanian Consumer Association informs, educates consumers from the individual, in customer groups, which is accomplished by directors and co-ordinators through conversations, meetings, television and conference interviews, as well as trainings of its leaders. Trainings are organized by the organization into several categories and forms of work as; Initially trainings and qualifications are organized for the main executives, these trainers train other customer representatives based, the latter work with the citizens with conversations, small group meetings or meetings in the work centers, get opinions, complaints, requests, informing clear and advising simply according to the problems that customers present.
Of particular importance is our educational work for all customers whether they are members of it or not; with the publication of publications in newspapers and magazines, realized through a print press. Education, information, counseling with the media media (TVs) for 2012 has been a successful year. Consumer education is realized with other appropriate forms by time and space. Areas in which the Association carries out its activity are:
Education and Awareness in schools and outdoors, through meetings, conversations, interviews, aimed at familiarizing with laws, market-consumer relations, disseminating various publications, brochures, leaflets, through various campaigns; March 15 – International Consumer Day, Healthy Foods for Children, Care for New Customers, Anti-smoking campaign, Health and the Clean Environment, Fast-Food Care, Consumer Awareness Publications on Bad Services in Banks, consumers for the risk of outbreaks and dangerous products etc., press releases, interviews, radio and television conversations, conferences, etc.
The Association informs, educates and advises self-defense consumers and is able to make them able to help others. Our advice is provided by staff work and specialists its leaders, according to the division we have made above in the Citizen Advisory Offices, collect requests, complaints, give advice on various fields such as the food sector, the environment, various services, purchase of products and means of use such as and services, in the legal sector etc. As far as the legal sector is concerned, it convenes when there is a collection of customer requests and counseling is provided in individual and collective forms.
The Albanian Consumer Association carries out some services such as: surveys, tests, surveys, questionnaires, takes complaints and works on their solution, negotiates with state bodies and business. These consist of protection, provision of services and products, to meet customer desires and satisfaction. Based on the complaints, the association protects the economic interests of consumers in every area of social policy of their interests. The biggest complaints in the munar were: lack of food security, lack of security of drinking water, abuses and bad billing of energy, telephony, underweight industrial products without a label for lack of health-educational services , for tourism (hotels, restaurants); deficiencies in urban transport, abuse of contracts for the purchase of new housing, without thermal insulation and waterproofing, environmental pollution, etc.
The organization realizes the mediation and negotiates with the relevant state bodies and with the business (market), where a considerable number have been solved and only 2 court cases where our customer has won.
Staff: The Albanian Consumer Association has a staff of 2 people, 1 full-time employee, 1 volunteer, 1 finance specialist who is activated when the association needs, depending on the case depending on the needs of the association. Other volunteer specialists are also active in different sectors. Volunteer work is accomplished by activating members in campaigns and activities with the selected topics and those recommended by CI in line with the opportunities of our country.